Some jobs we design are very difficult – some very easy – but they each must finish with a satisfied customer. Here’s some nice things our customers have written us!

"Tony, Just a quick note to thank you for the courteous and professional service I received. In today's business world, you don't come across too many people like you. I will certainly recommend you and your installers to anyone who approaches me about new flooring. Thanks again - the floor looks great!!" - Diane S.

"Tony: My bedroom turned out so pretty! The carpet looks beautiful. Plus Jeff and Chris did a meticulous painting job. It's so peaceful and tranquil and refreshing. Green does that as you know - just love it. Good choice I made when I selected that Sage carpet! Thanks much! Have a Happy Thanksgiving...." - Anna F.

"Tony, Thank you so much for your caring concern and flexibility during my recent move and installation. Life, for me, was chaotic and stressful and your ability and willingness to help is deeply appreciated. Thank you again and take care." - Anne

"Dear Tony: Just a few words to express our satisfaction (and gratitude) to you for getting our carpet ordered and installed before the Christmas holiday. Don did a wonderful job. We are very happy with the results. May 2007 be a profitable year for the Floor Store. Sincerely." - Janet & Darrell V.

"Hi Tony! I just wanted to thank you for all your help in making our new home my dream come true! Your patience while I was picking and panning was incredible and your your ideas were so helpful. I really appreciated your expertise. I couldn't be happier with the final choices! You will always be the one I recommend to whoever needs your products! Thanks for everything!" - Denise M.

"Dear Tony, Thanks for sending us those great installers. They did a great job, would ask for them again if I need more work done. They cleaned up their mess. We are very pleased. Thank you for all your help getting the carpet so we didn't have to wait a month or more. Wish more people were as honest and straight forward. Thanks again." - Irene and Tony D.

"Tony, what can I say but THANK YOU!!! Mary Lynn and I are grateful. When I tell people how a single owner store is detail oriented, in lieu of the employee operated "big stores", I mean it. Sincerely. You, your product and John and Scott from Pro-Tile are 'THE BEST.'
 
Your attention to detail, completion dates and our homes is second to none. I don't want this thank you to considered a good referral for you guys, Mary Lynn and I truly mean it. You coming by our house at 8:30pm to check on progress is why Joe Public should do business with you." - Mary Lynn & Mark

"Dear Tony, As you know we recently redecorated our living room and has occasion to deal with several are businesses. We consider you #1 among those we dealt with and want to express our appreciation to you. You were here on time, the carpet was available when you said it would be, and your installers were also here when we expected them.
 
The carpet looks great! Your installers did an excellent job -- the seam is practically invisible. They work fast and were very neat in cleaning up before they left.
 
Your friendly manner was a plus and it was a pleasure doing business with you. We will be glad to recommend you to anyone interested in quality carpet and good installation." - Dorothy G.

"Tony, just wanted to take a minute to thank you for all of your help in selecting and planning the tile work for our new bathroom. The tile is just beautiful and Scott did a wonderful job installing it. He was very helpful in planning the shower shelves that I had seen in a magazine picture. They came out exactly as I wanted! He also was very helpful and patient with all of my questions. He kept the bathroom, bedroom and closet clean each time he left for the day and did such a great job that Al and I can't stop raving about his wonderful work. We've already passed your names along to family and friends. Thank you again and I'll bring in some tile pics when this project is finished!" - Judy and Al B.

"Dear Tony, This letter has been a long time coming. My wife and I would like to thank you for all your help with our remodeling efforts over the years. I'm sure that you've heard this before, but you played quite a major role in our finished product.
 
We first came to your store because good friends of ours told us that you were the only place to go. From that first visit, we felt extremely comfortable that you could help us make some of the decisions ahead of us. That's exactly what we were told... and that is exactly what you did. You took the extra effort to listen to what we wanted, then you took the extra time to explain or options and the pros and cons involved. It was great!
 
How wonderful it is to know that there is still a place where I can go to get a professional opinion and help without someone trying to sell me the "flavor of the month" to fill a quota.
 
Although it took us many visits to decide on some things, you were very professional, caring and courteous each and every time. In this day and age, we want to make sure that you know how appreciative we are of that. I am a local professional and know how difficult it is to refer people to someone. In the future, I will not hesitate to suggest to any friend, relative or acquaintance that they should stop into the Binghamton Floor Store and ask for Tony. I may even drive them there myself. Thanks again for everything and we'll see you on the next project." - Bob B.

"Dear Tony: A little more than a year ago my wife and I were looking for a good grade of linoleum for the kitchen floor of our new home. In all honesty, we had checked Endwell Rug's store, plus a few others, before coming to your store. Your mother showed us samples of linoleum. She also, in a very polite manner, not pushy, showed us ceramic tile for floors. We had not thought, not even the foggiest notion, of using ceramic tile.
 
As you know, we bought ceramic tile for the kitchen, hall and laundry room floors. A little less than $1,000 for all materials. We were extremely pleased with the finished floors. Ceramic tile fever had now invaded us. Both bathrooms, laundry room walls, airlock and hall floors were also in ceramic tile, plus the hearthstone. To say we are hooked on ceramic tile is the obvious truth.
 
We compared the same tiles with two other tile companies, for prices. Most of your tile was a dollar, and more, less per square. Your prices impressed us.
 
Most important, you patiently explained in detail, step by step, how to cut, lay and grout the tile. We are very pleased and satisfied with our results. The master bath tile we could not find at any other tile store. It was exclusively yours.
 
The tile cleans up easily, will last a hundred years or more, adds much value to the house, and most of all, it is beautiful. We have never regretted choosing ceramic tile. Thanks to your mother for showing it to us. Your wonderful to do business with. Fair, honest and personality plus. We strongly recommend your ceramic tile and doing business with the Floor Store." - Eugene D.